Shipping policy

At KAAY Heritage, we strive to deliver your orders quickly, safely, and efficiently. Please review our shipping policy below to understand how we handle deliveries.

1. Order Processing Time

All orders are processed within 1-2 days after confirmation.

  • Orders are processed on business days (Monday–Saturday, excluding public holidays)
  • Once your order is processed, it will be shipped promptly
  • During peak seasons or sales, processing times may be slightly extended

2. Shipping Methods

We offer the following shipping options:

  • Standard Shipping

Shipping is handled through trusted courier partners to ensure safe and timely delivery.

3. Delivery Timeframes

Estimated delivery timelines are:

  • Metro Cities: [2-3 BUSINESS DAYS]
  • Non-Metro Cities: [4-5 BUSINESS DAYS]
  • Remote Areas: [8-10 BUSINESS DAYS]

Please note that delivery times are estimates and may vary depending on location and external factors.

4. Shipping Costs

  • Standard Shipping: 79/-
  • Free Shipping: Available on orders above 899/-

All applicable shipping charges will be displayed at checkout before payment.

5. Tracking Your Order

Once your order is shipped, you will receive:

  • A shipping confirmation email/SMS
  • A tracking number with a link to track your order in real time

If you do not receive tracking details, please contact us at kaayheritage@gmail.com.

6. Delivery Issues & Delays

While we aim to deliver on time, delays may occur due to:

  • Weather conditions
  • Logistics issues
  • High order volumes
  • Remote delivery locations

In case of delays, we will keep you informed. If your order is significantly delayed or lost, please reach out to us at kaayheritage@gmail.com, and we will assist you promptly.

7. Incorrect Address or Failed Delivery

  • Please ensure your shipping details are accurate at checkout
  • We are not responsible for delays or losses due to incorrect addresses
  • If a delivery attempt fails, the courier may reattempt or return the package

Additional shipping charges may apply for re-dispatch.

9. Contact Us

For any shipping-related queries, feel free to contact us:

📧 Email: kaayheritage@gmail.com
📍 Mobile : +91 8728847519